What does "proof of loss" mean in the claims process?

In the claims process, "proof of loss" specifically refers to the documentation that an insured party submits to substantiate their claim after a loss has occurred. This usually includes details of the incident that caused the loss, as well as any evidence supporting the damages incurred, such as photographs, receipts for repairs, or other relevant documents. Providing proof of loss is a critical step, as it allows the insurance company to assess the validity of the claim and determine the appropriate compensation based on the policy coverage.

Verification of premium payments, a record of past claims by the insured, and a policy evaluation report do not serve the direct purpose of substantiating an individual claim, making them irrelevant to the definition of proof of loss. Understanding this concept is essential for both clients and brokers in managing the claims process effectively.